Payment Policy for Trade Program
Tamegroute Pottery Trade Program
Payment Policy
Clear, transparent payment terms for all our trade partners — designers, hotels, architects, retailers and restaurants.
Deposit Required
50%To confirm your order and begin production
Payment Method
Bank TransferInternational wire transfer only
Production Time
2–4 WeeksFrom deposit confirmation to ready-to-ship
📋 Payment Terms
- 50% deposit is required to confirm your trade order and begin production.
- The remaining 50% must be paid in full before your order is shipped.
- Production begins only after the deposit payment has been received and confirmed.
- Orders are not reserved or held without a confirmed deposit.
⚠️ Please note: Deposits are non-refundable once production has begun, as each piece is handcrafted to order by our artisans in Tamegroute, Morocco.
🏦 Accepted Payment Method
- We accept international bank wire transfers only for all trade orders.
- Banking details (IBAN, SWIFT/BIC) will be provided on your proforma invoice.
- All transfer fees are the responsibility of the buyer.
- Payment must be made in the currency stated on your invoice.
📩 Once your trade application is approved, you will receive a proforma invoice with full payment instructions within 1–2 business days.
🗓️ Production & Shipping Timeline
- Standard production time is 2–4 weeks after deposit is received.
- Large or custom orders may require additional production time — your Trade Manager will confirm this upfront.
- Shipping timelines vary by destination and will be communicated with your final invoice.
- We ship internationally and can assist with customs documentation upon request.
📦 Suggested Minimum Order
For trade pricing, we recommend a minimum opening order of:
€1,000 20 PiecesSmaller orders may be accepted at standard retail pricing depending on availability.
🔄 Cancellations & Changes
- Order changes must be requested within 48 hours of placing the order.
- Cancellations after production has started are not eligible for a deposit refund.
- If an item is damaged in transit, please contact us within 7 days with photos for resolution.
📝 Flexible Terms: Payment terms may be adjusted by written agreement depending on order size, project type, and client history.
🤝 Professional & Transparent Trade Partnership
These terms help us protect handmade production quality while giving our partners a clear and reliable buying process.
Client Approval / Signature
TAMEGROUTE POTTERY TRADE PROGRAM
Questions About Payment?
Our Trade Team is here to help with invoices, bank details, and order confirmations.