We ship worldwide via FedEx, DHL, and Sea Shipping. Shipping costs are not included in the product price due to the premium courier service we use.

• Standard orders (FedEx & DHL): Delivered in 3–5 days
• Large or wholesale orders: After your order is confirmed, you will receive a separate shipping quote before any charge is made.
• Sea Shipping: Delivered in 25–30 days. Pricing is calculated based on weight (kg). Includes tracking information, though delivery times are slower than express options. Ideal for large orders and cost-conscious customers.
• Europe Shipping: We partner with 2 trusted companies that specialize in ceramic packaging with an excellent track record for reliability. We serve the UK, France, Spain, and Germany with reasonable pricing. Payment terms: 50% before shipping, 50% on delivery. All shipments include tracking, and our transporter provides WhatsApp support for customer assistance throughout the delivery process.

We'll always confirm with you before proceeding.

We want you to be completely satisfied with your Tamegroute pottery. If you're not happy with your purchase, we offer a hassle-free return policy.

Return Policy:

• 30-day return window from delivery date
• Items must be unused and in original packaging
• Return shipping costs are the customer's responsibility
• Refunds processed within 5-7 business days of receiving returned items

For exchanges or to discuss your return, please contact us at support@tamegroutepottery.com

Each piece of Tamegroute pottery is handcrafted and unique. We take special care in packaging to protect your items during transit.

Our Packaging Includes:

• Protective bubble wrap and padding
• Sturdy cardboard boxes
• Fragile handling labels
• Tracking information for peace of mind

If your item arrives damaged, please contact us immediately with photos, and we'll work with you to resolve the issue. Your satisfaction is our priority.