Shipping policy
Processing Time
- All orders are processed within 3–5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, we provide our ceramic in wooden box and this where the time fly so please shipments may be a week to 10 days.
Shipping Rates & Delivery Estimates
- We offer worldwide shipping. Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Europe: 5–14 business days
- USA & Canada: 7–20 business days
- Rest of the World: 7–25 business days
Delivery delays may occasionally occur, especially during holidays or due to customs clearance.
Packaging
- Each Tamegroute pottery item is carefully packed with protective materials we use wooden box and more safe packing to ensure safe delivery. Since pottery is fragile, we take extra care in wrapping and securing each product.
Customs, Duties and Taxes
- We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, customs duties) are the customer’s responsibility.
Damages
- We do our best to ship safely, but in the rare case your item arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging. We will work with you to offer a replacement or refund.
Tracking Your Order
- Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your package.
Contact Us
- If you have any questions about this Shipping Policy, please contact us at info@tamegroutepottery.com
- WhatsApp / +212 666 267 720
- Fkharra km 12 Rout d'Essaouira